Introduction

Welcome to Suprafox. These Terms & Conditions govern your use of our website and purchases made through our online store.

By using our website or placing an order, you agree to these Terms & Conditions and our applicable store policies. Please review our Privacy Policy, Shipping Policy, and Return & Refund Policy before placing an order.

1. About Suprafox

Suprafox is a brand operated by HK Ansu Industrial Limited, a company incorporated in Hong Kong.

Company Registration Number: 80572308

Business Address:
Room 46, Shop 58, G/F, Fortune Commercial Building, 362 Sha Tsui Road, Tsuen Wan, New Territories, Hong Kong.

In these Terms & Conditions, “Suprafox,” “we,” “us,” and “our” refer to the brand and the company operating this website, as applicable.

For questions about these Terms & Conditions, your order, or our products, contact support@suprafox.cn.

2. Use of Our Website

You agree to use our website for lawful purposes and not to engage in fraudulent activity, attempt unauthorized access, interfere with website security or operation, or misuse our services. We may take reasonable measures to protect our website, customers, and business operations, subject to applicable law.

3. Products and Availability

We make reasonable efforts to display our products, colors, sizes, and descriptions as accurately as possible. Actual colors may vary depending on your screen and device settings.

Product availability, prices, and descriptions may change. If we identify a material error or cannot fulfill an order, we will take appropriate steps in accordance with applicable law and contact you where appropriate.

4. Orders and Payment

Please ensure that your contact details, shipping address, and order information are accurate when placing an order.

An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted. Order processing is subject to product availability and payment authorization.

Applicable prices, payment options, and taxes, where required, will be shown during checkout.

If you need to request a change or cancellation, contact support@suprafox.cn as soon as possible. We cannot guarantee changes or cancellations after an order has been processed or shipped. Nothing in this section limits any rights you may have under applicable law.

5. Shipping and Delivery

We offer free standard shipping on orders shipped to eligible destinations within the United States.

After your order ships, tracking information will be sent to the email address provided at checkout so you can follow the delivery progress.

Delivery estimates may vary depending on the destination, carrier operations, and other circumstances. Estimated delivery dates are not guaranteed unless expressly stated.

If we cannot ship an order within the timeframe required by applicable law or expressly promised to you, we will provide notice and any options required by law, which may include consent to a delay or cancellation and a refund. Please review our Shipping Policy for additional information.

6. Returns, Exchanges, and Refunds

Return and exchange requests must be submitted within 30 days of delivery and are subject to our Return & Refund Policy.

For a standard return or exchange, items must be new, unworn, unwashed, and returned with their original tags and packaging intact.

Eligible exchanges are free of charge. For approved refund returns, the applicable return-shipping cost will be deducted from the refund amount in accordance with our Return & Refund Policy.

If you receive a damaged, defective, or incorrect item, contact us before returning it. Include your order number and a description of the issue; photographs may help us review your request. Your rights under applicable law are not affected.

To request a return or exchange, email lirao2026@outlook.com and wait for instructions before sending an item back. Please review the full Return & Refund Policy for eligibility requirements and procedures.

7. Promotions and Discounts

Promotional offers and discount codes may be subject to specific conditions, eligibility requirements, and expiration dates. Please review the terms presented with each promotion. We will administer promotions in accordance with their stated conditions and applicable law.

8. Intellectual Property

The Suprafox name, logo, product photographs, text, graphics, and other website content are owned by or used with permission from the relevant rights holders. You may not reproduce, distribute, modify, or commercially use website content without prior written permission, except as permitted by applicable law.

9. Privacy and Third-Party Services

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected when you use our website.

Our website may rely on third-party services, including payment processors, analytics providers, and shipping providers. Your use of third-party services may also be subject to their own terms and privacy policies. Please review our Privacy Policy for further information.

10. Website Availability and Liability

We make reasonable efforts to maintain website availability and accurate information, but we cannot guarantee uninterrupted access or that every feature will always be available.

To the extent permitted by applicable law, any disclaimer or limitation of liability will apply only to the extent legally permitted. Nothing in these Terms & Conditions excludes or limits any consumer rights, warranties, remedies, or liabilities that cannot lawfully be excluded or limited.

11. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business, website, or legal obligations. The revised version will be posted on this page with an updated date. Changes will apply as permitted by applicable law and will not remove rights that customers are legally entitled to retain.

12. Governing Law and Disputes

These Terms & Conditions are subject to applicable law. Any dispute arising from these Terms & Conditions or a purchase through our website will be handled by a court of competent jurisdiction in accordance with applicable law.

Nothing in these Terms & Conditions excludes, restricts, or waives any consumer rights or protections that cannot lawfully be excluded, restricted, or waived.

13. Contact Us

For questions about these Terms & Conditions, an order, shipping, returns, or exchanges, please contact:

Suprafox Customer Support
Email: support@suprafox.cn